Customer Support Specialist (World Stock Trading) Job at Brixio, Philippines

MmNxUkR3Mm1kWjFqSXNkalB1UWZlSHhoUnc9PQ==
  • Brixio
  • Philippines

Job Description

Job Title: Customer Support Specialist

Location: Makati, Office
Work Setup: Initially Work From Home opportunity and On-site and Hybrid after few months.

Job Type: Full-Time

Salary: Negotiable

Job Description:

Are you a dedicated and detail-oriented professional with a passion for customer service? We are looking for a Customer Support Specialist to remotely join our client's dynamic team in Romania, a well-established world stock trade company. Office based in Makati, you'll be the frontline hero, ensuring customers receive the support they need, all while working in a flexible environment that balances on-site and remote opportunities.

Key Responsibilities:

  • Customer Interaction: Provide top-notch support through phone, email, and chat, addressing customer inquiries with professionalism and efficiency.

  • Issue Resolution: Troubleshoot and resolve customer issues, ensuring satisfaction by delivering effective solutions.

  • Record Keeping: Maintain detailed records of customer interactions, feedback, and complaints for continuous service improvement.

  • Collaboration: Work closely with various departments to resolve customer concerns and refine service processes.

  • Continuous Improvement: Identify and suggest opportunities for enhancing the customer service experience.

Requirements

  • Experience: 1-3 years in a customer support role.
  • Language Skills: Fluent in English and at least one other language: Filipino, Thai, Vietnamese, or Korean.
  • Industry Knowledge: Experience or exposure to the _ stock trading world _ is a M UST HAVE.
  • Technical Proficiency: Skilled in using customer service software and tools.
  • Problem-Solving: Strong analytical skills with great attention to detail.
  • Team Player: Ability to work independently as well as collaboratively within a team environment.

Job Tags

Full time, Work at office, Remote work, Flexible hours,

Similar Jobs

New York State Department of Civil Service

Senior Environmental Analyst Job at New York State Department of Civil Service

 ...position include but are not limited to:- Reviews project impacts and needs for proposals requiring permits under the Environmental Conservation Law.- Ensures compliance with requirements of the Uniform Procedures Act (UPA) for review time frames, public participation and... 

VIP Staffing

Combo Pipe Welder Job at VIP Staffing

 ...We are now hiring Combo Pipe Welders for a company in New Braunfels, TX. MUST have combo welding experience. Please submit your resume to this posting and call us at (***) ***-**** ASAP!1st shift Monday - Friday 10 hr days with possible overtime on Saturdays. Pay:... 

Martek Global Services Inc.

Jr. Real Estate Analyst (ongoing) Job at Martek Global Services Inc.

 ...several long-term federal contracts supporting a wide range of real estate services nationwide. While this position is not currently tied...  ...opening, we are continuously seeking qualified Real Estate analysts for upcoming openings. Hybrid Telework : (3) day per week... 

Ernst & Young

US Sector Marketing - Supervising Associate Job at Ernst & Young

 ...build a better working world. US Sector Marketing Supervising Associate The...  ...market activities, primarily focusing on digital activation and channels. This includes supporting...  ...high level. Comfortable working in a remote teaming environment. Prior agency... 

Theoria Medical

Full Time Physician Assistant Charleston, Illinois Job at Theoria Medical

 ...primary care sectors. Our extensive network includes multispecialty physician services and RPM, covering skilled nursing facilities across...  ..., Employer-paid Life Insurance. ~ Relocation Help: Assistance for a smooth move. ~ Referral Bonus: Earn more by expanding...