Job Description

Responsible for leading the development and evolution of the Product Operations Playbook. Responsibilities include standardizing how product teams operate, scaling best practices across teams, and ensuring operational excellence through repeatable, data-driven frameworks.

Essential Functions

• Playbook Development & Governance
  • Own the development, documentation, and rollout of our Product Operations Playbook
  • Establish and evolve best practices for product planning, roadmap rituals, decision-making, and cross-functional collaboration
  • Define frameworks that support consistency and transparency in how product work is delivered across teams
• Operational Excellence & Optimization
  • Identify gaps or inefficiencies in current product processes and lead initiatives to streamline and improve them
  • Create and manage scalable templates, tools, and training to enable product team efficiency
  • Partner with Product, Engineering, and GTM stakeholders to drive clarity, accountability, and alignment
• Change Management & Enablement
  • Lead onboarding and continuous education efforts for product teams on new practices, tools, and processes
  • Serve as the go-to resource for playbook adoption and iteration feedback
  • Monitor effectiveness of operational practices through feedback loops, KPIs, and retrospectives
• Data & Insights
  • Support the implementation of operational metrics to evaluate product delivery health and execution
  • Collaborate with analytics and tooling teams to ensure product operations data is visible, accurate, and actionable

Minimum Education

Bachelor’s degree required (preferably in Business, Product Management, Operations, or related field)

Minimum Experience

4+ years of experience in Product Operations, Product Management, Program Management, or related roles within a technology, SaaS, or product-led organization

Knowledge, Skills, and Abilities

Strong understanding of product development lifecycle and Agile methodologies

Excellent documentation, communication, and cross-functional collaboration skills

Experience creating scalable frameworks, process maps, or playbooks

Comfortable navigating ambiguity and driving structured outcomes across complex environments

Experience working in a scaled product organization or supporting multiple product teams

Background in product analytics or experience with dashboard tools

Passion for operational rigor and continuous improvement

Preferred Qualifications: Experience collecting, cleaning, and analyzing data from multiple sources. Proficient in building dashboards and visualizations using tools like Tableau or Power BI. Skilled in creating ad-hoc and recurring reports, defining KPI's, collaborating with stakeholders, and presenting insights clearly. Experience maintaining and improving dashboards based on feedback.

Pay Transparency: The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment.

Pay: US Pay Range: $8,452.14/mo - $14,368.63/mo

Additional Details: This is a hybrid opportunity. The selected applicant will be required to work onsite at a FedEx campus several times a week.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)

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